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This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services
Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

ISBN: 9781491927182 | 400 pages | 10 Mb


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This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

Publisher: O'Reilly Media, Incorporated

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