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I once met a college student, Lynda, whose former boyfriend was a changed man after only two months at the Apple Store. She told me that if he had exhibited the same traits when they were dating, the two would still be together.
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"What was different about him?" I asked Lynda. She said. "He was more confident. He could talk to people easier. He was less judgmental. He was a better listner. It sounds cliché, but he was the guy who I knew he was capable of becoming!"
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We attract a different type of person, someone who really want to get in a little over his head and make a dent in the universe. -- Steve Jobs
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The Apple II became the most popular personal computer of its time, but it was still not ready to enter the homes of everyday people.
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"The vision provides the light and the gravitational force. The Vision is the compass of the enterprise -- its purpose for being. More practically and specifically, it is the experience that the organization is attempting to create for its customers, employees, and owners... the experience is then condensed into a headline that provides direction."
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"Like when someone creates their first video with iMovie. Surfs the Internet--the real Internet--on an iPhone. Or uses the built-in iSight camera to video chat with their grandchildren. Making it all happen can be hard work. And you could probably find an easier job someplace else. But that's not the point, is it?"
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Disney shares the conditions of employment right up front. If a job candidate applies online at http://www.disneycareers.com, Disney's vision, culture, and Disney's famous appearance guidelines are clearly outlined. For people who apply in person at one of Disney's casting calls (Disney doesn't hire for jobs; it "casts" for roles), they are shown a video that explains compensation, appearance, scheduling, and transportation.
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We can teach you to cook, to make a drink, to be a server, but we can't teach you to be nice.
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